Fraud
- What is fraud?
- Types of fraud
- How to report fraud
- Community and education events
- Resources
- Partnership working
What is fraud?
Fraud is when someone steals property, goods or money by tricking, or trying to trick you. Many people are taken in by fraudsters - criminals that use clever tactics and tricks to try and manipulate people.
Some common words to describe types of fraud include: 'scam', 'con', 'trick', 'sham', 'false representation', 'swindle', 'deceit', and many more. One common tactic used by fraudsters is to use a false identity to commit crimes.
For example:
- They might use fake name badges and identification.
- They might deceive you into buying goods or services that are not for sale, or don't exist.
- They may provide a service, often of poor quality, but charge you many times the original amount quoted, without reason.
- They may trick you into giving them money, even large amounts, possibly over a long period of time.
- They may resort to trying to frighten, bully or harass you to get more money.
There are many different types of fraud. The following provides more information and guidance on a few of them.
Romance Fraud
Romance fraud is a type of crime where a person uses a fake profile to build a friendship or relationship with you for fraudulent, financial gain.
They will spend significant amounts of time talking and engaging with you to gain your trust and create a relationship with you before they ask for money. To help keep yourself safe, you can do the following:
- If using an online dating service, stay on their messenger service to talk until you are confident the person is who they say they are.
- Never send money to someone who you haven't met in person
- Avoid giving away personal details
If you are concerned that a person you are speaking to may not be who they say they are, you can do a reverse image search to find out if the photo they have been using has been taken from someone else. Upload the photo they are using to google image search.
If you think you have been a victim of romance fraud, or you have suspicions of it, you can report it online to Operation Signature at Sussex Police or you can call 101.
Alternatively you can report suspicions anonymously to Scamalytics who use the information to create a 'blacklist' of scammers and remove them from dating sites.
If you or someone you know has been a victim of romance fraud, you can find further advice and support by contacting the services listed to the right.
Cyber Fraud
It is estimated that at least 84% of fraud reported nationally is cyber-enabled. By using ICT, it allows criminals to target a much bigger audience.
If you have been a victim of a cyber scam or fraud, you can report it to Action Fraud.
If you have been a victim of cyber fraud and the crime is in progress or it involves a vulnerable victim you should report directly to the police either by calling 101 or 999 (if it's an emergency).
Below are some guides that have been created to help business, organisations and charities to help protect themselves from cyber crime.
The Little Book of Cyber Scams guide has been created by the Metropolitan Police Service to offer advice to individuals and small enterprises on how to stay safe in the cyber world.
The Small Business Guide contains information around the most common cyber attacks. The advice in this guide will help significantly increase your protection from the most common types of cyber-crime.
The Cyber Security Toolkit for Boards helps board members understand cyber security which is central to an organisations health and resilience.
Phishing Attacks: Defending Your Organisation shows how organisations can help defend themselves against malicious emails and other phishing.
Password Policies is key to keeping yourself and your information safe.
Courier Fraud
Courier fraud is when the fraudster pretends to be a police officer or someone from your bank, normally advising that a crime has been committed and the victims bank account is linked in some way. The fraudster will ask the victim to withdraw money, purchase an item or withdraw foreign currency to help with the investigation.
It is important to note that no bank or police will ask you to verify personal details or PIN numbers over the phone, or pick up your bank account cards by courier.
Action Fraud have more detail around how to protect yourself from courier fraud and how to spot the signs.
Doorstep fraud
Doorstep fraud is when someone tries to scam you after knocking at your door, pretending to be a tradesmen, sales person or charity collector.
They may sell you goods or services, ask for payment up front and then never provide them, or they may be of very poor quality if they do. They may also demand payment for work that was never agreed to, or pressure you into agreeing to work.
You can find more detail about doorstep fraud on the Action Fraud site and the West Sussex County Council site.
- West Sussex County Council have created a helpful leaflet on doorstep callers and scams.
Bank Transfer Fraud
Authorised Push Payment (APP) scams are when someone is convinced to transfer money from their bank account to a scammer. For example, by posing as their bank and asking you to transfer money out to a 'safe account'.
If you have been a victim of a APP scam, contact your bank as soon as it's happened and ask if you can get a refund.
You can find more information and guidance under the resources tab and 'banking'.
Take Five is a national campaign offering straight forward, impartial advice to help prevent email, phone based and online fraud. They have guidance on how to protect yourself from fraud such as this.
Identity Fraud
Identity fraud is when someone uses your personal details (such as name, date of birth, addresses) in criminal activity to obtain goods/services by deception. This can include opening new bank accounts, taking out a loan or credit card in your name and ordering goods.
The Home Office has created a checklist to help victims who have experienced identity theft take steps to repair their identity and prevent revictimisation.
Business Fraud
Businesses can also be at risk of fraud, especially online. You can help minimise the risk of this by:
- Implementing robust financial controls
- Storing financial documents securely, shredding them when no longer needed
- Checking bank statements carefully, and reporting anything you do not recognise or find suspicious
- Ensuring your computer software is secure and updated
- Using effective passwords to protect your data
The Cyber Resilience Centre for the South East supports and helps protect small and medium sized enterprises, supply chain businesses and third sector organisations against cyber crime.
They can help provide security awareness training, vulnerability assessments and other guidance around protecting yourself.
If you would like to report fraud, you can do so on Action Fraud's website.
Please note that Action Fraud are a reporting centre only and will be unable to update you on the progress of a case. All reports are sent to the National Fraud Intelligence Bureau, run by the City of London Police, to assess.
Alternatively, if you or someone you know is vulnerable, you can report directly to Operation Signature at Sussex Police online or by calling 101. Operation Signature is a Sussex Police campaign to identify and support vulnerable victims of fraud. You can find further advice and information on the Sussex Police website.
You can also report scam mail to the Royal Mail for their awareness.
West Sussex Digital Safety Team
There are various community events currently being held in West Sussex for those who may wish to learn more about frauds and scams, and how to help protect themselves. The following events are all free to attend and you can book on by contacting them directly with the details below.
You can also keep up to date with the latest fraud and online safety events by signing up to the Staying Safe Online E-newsletter and register or login to your account, and tick 'Staying Safe Online' to subscribe.
Safe Against Scams
The following events have been organised by West Sussex County Council's Digital Safety Team:
If you would like some free digital safety support from a friendly and patient volunteer, please phone 0330 222 3185 or email: DigitalAmbassadors@westsussex.gov.uk Find out more: www.westsussex.gov.uk/staying-safe-online.
You can also read more about their work here.
Library computer buddies and connect volunteers
Library Computer Buddy Volunteers offer free 1:2:1 digital support sessions which can help you with your computer queries in East and West Sussex. Please see the links below to book onto a session.
East Sussex- or phone 01323 463759
Brighton and Hove- or phone 01273 290800
No education event in your area?
If you believe your community would benefit from an education event, please register your interest by completing the below. These will be passed over to relevant partners in the local authority for their knowledge when organising future events.
The following resources have been collected to help you prevent and protect yourself from fraud:
Telephone
Truecall leaflet - Truecall is a small device which blocks nuisance calls. This leaflet explains how it works.
Truecall website - The Truecall website contains a wealth of information and advice about how you can keep yourself safe from scams, as well as about some of the products and services which are available to help you.
Little Booklet of Phone Scams - This leaflet from Sussex and Surrey Police forces contains practical and useful information to help you identify and avoid scams.
Mobile
Get Safe Online - The Get Safe Online website provides unbiased, factual and easy to understand information on online safety. There is also a section on keeping safe while using the internet on a smartphone or tablet.
Little Booklet of Phone Scams - This leaflet from Sussex and Surrey Police forces contains practical and useful information to help you identify and avoid scams.
Little Book of Big Scams (pages 24 and 24) - This useful booklet from Sussex Police provides information about mobile phone scams on pages 23 & 24
App updates - Are you up to date? - A booklet produced by Sussex Police to provide advice around the importance of keeping apps updated
Wi-Fi Hotspots- How to surf safely - A booklet produced by Sussex Police around using public Wi-Fi
For further tips, advice and guidance please see your phone providers help pages. You can do this by searching your provider on the internet or clicking the links below.
Click here for O2
Click here for Virgin
Click here for EE
Click here for three
Click here for Vodafone
Identity Theft
CIFAS website - CIFAS is a not for profit fraud prevention membership organisation. If you've been a victim of identity fraud, or feel your personal data is vulnerable due to a breach they may be able to help.
Get Safe Online - The Get Safe Online website provides unbiased, factual and easy to understand information on online safety. They also have a section on preventing identity theft online.
Little Book of Big Scams (page 5) - This booklet from Sussex Police provides information about protecting your personal information on page 5.
Little Leaflet of Cyber Advice - Jointly produced by Sussex and Surrey Police this booklet contains a wealth of information to help you keep safe from cyber scams
Online Hacking (individuals)
Cyber essentials website - Cyber Essentials is a simple but effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.
The Little Leaflet of Cyber Advice - This short leaflet from Sussex and Surrey Police forces includes useful tips to protect you from online hacking.
Online Hacking (businesses)
Cyber essentials website - Cyber Essentials is a simple but effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.
Cyber security: Small business guide - A handy guide to help small businesses improve their cyber security
Cyber security: Small charity guide - A handy guide to help small charities improve their cyber security
Cyber security: Toolkit for boards - A handy guide to help boards to understand cyber security
Phishing attacks: Defending your organisation - How to defend your organisation from email phishing attacks
Phishing attacks video - A video guide to preventing the damage to your organisation from phishing attacks
Get Safe Online - The Get Safe Online website provides unbiased, factual and easy to understand information on online safety. They also have a section on preventing identity theft online.
The Little Leaflet of Cyber Advice - This short leaflet from Sussex and Surrey Police forces includes useful tips to protect you from online hacking.
Passwords- Keep your systems safe - Produced by Sussex Police, this booklet contains information around simple steps that can be taken to create and maintain strong passwords to keep your systems safe.
Online Shopping
Get Safe Online - The Get Safe Online website provides unbiased, factual and easy to understand information on online safety. You'll also find information about how to shop online safely, and what to do if you become a victim of online crime
Little Book of Big Scams (page 26) - This helpful booklet from Sussex Police contains information about keeping safe while shopping online on page 26.
Safe online payments - Useful information to help you make online payments safely
Banking
Little Book of Big Scams (pages 20 - 22) - This helpful booklet from Sussex Police has information about banking and payment card scams.
Safe online payments - Useful information to help you make online payments safely
Banks
For further tips, advice and guidance on banking and fraud please see you banks support pages. You can do this by searching your bank online or clicking on the below links.
Click here for Barclays
Click here for NatWest
Click here for Nationwide
Click here for Lloyds
Click here for RBS
Click here for first direct
Click here for Santander
Social Engineering
Take 5 Campaign - Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
Little Book of Big Scams - This helpful booklet from Sussex Police has handy hints to protect yourself on pages 37 - 39.
Little Booklet of Phone Scams - This leaflet from Sussex and Surrey Police forces contains practical and useful information to help you identify and avoid scams.
Phishing- Don't get caught out - A booklet produced by Sussex Police around phishing.
Romance Fraud
Romance fraud leaflet - Use these steps to keep yourself, and your loved ones, safe from romance fraudsters
Romance fraud: a victim's story - YouTube video by Hampshire Constabulary
Other Resources
General
Fraud Protection Toolkit- The ultimate guide on how to minimise the risk of fraud
Spot the warning signs of fraud and scams - YouTube video from Sussex Police
Scam: the secret crime - YouTube video from Sussex Police
Courier Fraud- A recorded webinar resource produced by the West Sussex Community Safety & Wellbeing Team about Courier Fraud
Sextortion
Sextortion Phishing Scams- Information on what to do if you've received an email that's trying to blackmail you
Online/Computer General
Little Book of Cyber Scams (.pdf, 4Mb) - Jointly produced by Sussex and Surrey Police this booklet contains a wealth of information to help you keep safe from cyber scams
Backups - Keep your data safe (.pdf, 5Mb) - A booklet produced by Sussex Police around keeping data safe by backing it up
Get Safe Online Leaflet - A leaflet produced by Get Safe Online around staying safe online
West Sussex Fraud Prevention Working Group
The West Sussex Fraud Prevention Working Group brings together partners across West Sussex to raise awareness about fraud, providing information and resources to support residents and businesses that are concerned about fraud and scams.
Below you can find details about the partners involved, prevalent scams information and other useful information.
Sussex Police and Crime Commissioner
The Police and Crime Commissioner for Sussex commissions local victim support services and runs the Safe Space Sussex website.
Sussex Police
Operation Signature is the force campaign to identify and support vulnerable victims of fraud.
West Sussex County Council
West Sussex County Council have an integral Community Safety and Wellbeing Team, raising online safety awareness amongst communities and professionals across West Sussex.
Neighbourhood Watch
Neighbourhood Watch aims to prevent crime, reduce the fear of crime and improve safety.
Arun District Council
Adur and Worthing Safer Communities Partnership
Adur and Worthing Safer Communities Partnership is a multi agency partnership with the shared vision of reducing crime and disorder; working together to make Adur and Worthing a safer place to live, work and visit.
Horsham District Council
Mid Sussex District Council
Crawley Borough Council
Chichester District Council
Trading Standards
Trading Standards within West Sussex County Council
Victim Support Sussex- Fraud Service
Victim Support are a national organisation provided support to victims of crime. In Sussex, they have two specialist fraud caseworkers who offer tailored support to vulnerable victims of fraud throughout Sussex. They work closely with Sussex Police, their Operation Signature campaign and other partners. One of their key aims is to disrupt the actions of fraudsters and reduce the risk of re-victimisation. The fraud service also includes access to an online peer support group for those who have been the victims of romance fraud.
Arun and Chichester Citizens Advice
Arun and Chichester Citizens Advice is an independent charity (and a member of the National association of Citizens Advice) and provide clients with free, impartial, confidential advice on issues including:
- Debt
- Housing
- Legal
- Healthcare
- Family
- Energy
- Consumer
- Employment
- And many more
Advice can be accessed in person, by telephone, email and webchat. Please see the website for full contact details.
Contact info:
Website: https://www.arunchichestercab.org.uk/
Adviceline: 0808 278 7969